- 无标题文档
查看论文信息

中文题名:

 广州C认证公司市场拓展人员绩效考核改进研究    

姓名:

 孙苗    

学号:

 20063222424    

保密级别:

 公开    

论文语种:

 chi    

学科代码:

 125100    

学科名称:

 管理学 - 工商管理* - 工商管理    

学生类型:

 硕士    

学位:

 工商管理硕士    

学校:

 西安电子科技大学    

院系:

 经济与管理学院    

专业:

 工商管理    

研究方向:

 基础研究    

第一导师姓名:

 王益锋    

第一导师单位:

 西安电子科技大学    

第二导师姓名:

 王卫东    

完成日期:

 2023-09-26    

答辩日期:

 2023-09-09    

外文题名:

 Research on Improving Performance Assessment of Market Expansion Personnel of Guangzhou C Certification Company    

中文关键词:

 市场拓展人员 ; 绩效考核 ; 目标管理法 ; KPI    

外文关键词:

 Market development personnel ; Performance appraisal ; Management by objectives ; KPI    

中文摘要:

近年来,在国外认证机构在华大量开设分支机构、国内民营认证机构准入放宽的背景下,国内传统认证机构面临着日趋激烈的竞争环境;同时,新时代、新技术和新业态又对认证机构的发展提出了新的要求;再者,机构本身的规模扩张也使原本有效的管理手段不再适宜,需要做出改变。作为企业的核心竞争力之一,市场拓展团队的管理水平、拓展能力及成长属性影响着企业的生存与发展状况,在适应外部竞争环境和进行自我革新的过程中,市场拓展团队科学、适宜的绩效考核是有力的保障之一。

论文以广州C认证公司市场拓展人员绩效考核改进为研究对象,运用绩效考核相关理论,采用文献研究法、实地调查法和定量分析等方法,针对广州C认证公司市场拓展人员绩效考核实际展开研究,分析了当前存在的主要问题和形成的原因,提出了广州C认证公司市场拓展人员绩效考核的改进措施,明确了改进实施阶段和保障措施。当前广州C认证公司市场拓展人员绩效考核具备基本的考核过程,明确了绩效考核周期、主体、指标,考核结果能得到反馈和运用,但仍存在绩效考核指标单一、绩效考核方法不科学、绩效考核对员工行为引导不足、绩效考核未明确淘汰机制、绩效考核结果运用局限等问题。从面对业务发展变化调整不及时、面对快速扩张应对不足、管理观念陈旧和水平不足、缺乏全面系统的分析研判等方面对问题产生原因进行分析,提出了广州C认证公司市场拓展人员绩效考核的改进措施:设置多重考核指标、设置工作质量评价机制,实施质量积分考核办法、设置淘汰机制,实施末位管理制度、考核主体多元化、强化考核结果运用、优化考核过程。明确了改进方案实施的过程和阶段,并从人员、机制、文化等方面提供了保障机制。

论文通过对广州C认证公司市场拓展人员绩效考核改进的研究,一方面对广州C认证公司市场拓展人员的积极性起到了调动作用,另一方面对开展第三方认证认可的同类公司市场拓展人员绩效考核具有参考价值。

近年来,在国外认证机构在华大量开设分支机构、国内民营认证机构准入放宽的背景下,国内传统认证机构面临着日趋激烈的竞争环境;同时,新时代、新技术和新业态又对认证机构的发展提出了新的要求;再者,机构本身的规模扩张也使原本有效的管理手段不再适宜,需要做出改变。作为企业的核心竞争力之一,市场拓展团队的管理水平、拓展能力及成长属性影响着企业的生存与发展状况,在适应外部竞争环境和进行自我革新的过程中,市场拓展团队科学、适宜的绩效考核是有力的保障之一。

论文以广州C认证公司市场拓展人员绩效考核改进为研究对象,运用绩效考核相关理论,采用文献研究法、实地调查法和定量分析等方法,针对广州C认证公司市场拓展人员绩效考核实际展开研究,分析了当前存在的主要问题和形成的原因,提出了广州C认证公司市场拓展人员绩效考核的改进措施,明确了改进实施阶段和保障措施。当前广州C认证公司市场拓展人员绩效考核具备基本的考核过程,明确了绩效考核周期、主体、指标,考核结果能得到反馈和运用,但仍存在绩效考核指标单一、绩效考核方法不科学、绩效考核对员工行为引导不足、绩效考核未明确淘汰机制、绩效考核结果运用局限等问题。从面对业务发展变化调整不及时、面对快速扩张应对不足、管理观念陈旧和水平不足、缺乏全面系统的分析研判等方面对问题产生原因进行分析,提出了广州C认证公司市场拓展人员绩效考核的改进措施:设置多重考核指标、设置工作质量评价机制,实施质量积分考核办法、设置淘汰机制,实施末位管理制度、考核主体多元化、强化考核结果运用、优化考核过程。明确了改进方案实施的过程和阶段,并从人员、机制、文化等方面提供了保障机制。

论文通过对广州C认证公司市场拓展人员绩效考核改进的研究,一方面对广州C认证公司市场拓展人员的积极性起到了调动作用,另一方面对开展第三方认证认可的同类公司市场拓展人员绩效考核具有参考价值。

外文摘要:

In recent years, foreign certification agencies have opened a large number of branches in China, while domestic private certification agencies have relaxed their access. Against this backdrop, traditional certification agencies in China are facing an increasingly fierce competitive environment; At the same time, the new era, new technologies, and new formats have put forward high requirements for the development of certification agencies; Finally, the expansion of the organization itself will also make the originally effective management methods no longer suitable, and changes are necessary. As one of the core competitiveness of an enterprise, the management level, expansion ability, and growth attributes of the market expansion team directly affect the survival and development status of the enterprise. In continuously adapting to the external competitive environment and conducting self innovation, the scientific and appropriate performance evaluation of the market expansion team is one of the powerful guarantees.

This paper adopts the relevant theories of performance evaluation, and uses a series of research methods such as literature research, field investigation, and quantitative analysis to study the actual performance evaluation of market expansion personnel of Guangzhou C Certification Company. It summarizes the main problems and causes of the current situation, and finally proposes improvement measures for the performance evaluation of market expansion personnel of Guangzhou C Certification Company, making the implementation stage and guarantee measures of the improvement clearer. At present, the performance evaluation of the market expansion personnel of Guangzhou C Certification Company has a basic evaluation process, which clarifies the performance evaluation cycle, subjects, and indicators. The evaluation results can be feedback and applied. However, it can also be seen that there are still the following problems in the performance evaluation of the market expansion personnel of Guangzhou C Certification Company, including single performance evaluation indicators, unscientific performance evaluation methods, insufficient guidance of performance evaluation on employee behavior, unclear elimination mechanism for performance evaluation, and limited application of performance evaluation results. This article analyzes from the following aspects, including the untimely adjustment of business development changes, insufficient response to rapid expansion, outdated management concepts and insufficient level, and the lack of comprehensive and systematic analysis and judgment. It proposes improvement measures for the performance evaluation of market expansion personnel of Guangzhou C Certification Company: setting multiple assessment indicators, setting up work quality evaluation mechanisms, implementing quality point assessment methods, and setting up elimination mechanisms, Implement a bottom management system, diversify assessment subjects, strengthen the application of assessment results, and optimize the assessment process. Finally, the process and stages of implementing the improvement plan were clarified, and a guarantee mechanism was provided from personnel, mechanisms, culture, and other aspects.

The paper studies the improvement of performance evaluation for market expansion personnel of Guangzhou C Certification Company. On the one hand, it has played a motivating role in mobilizing the enthusiasm of market expansion personnel of Guangzhou C Certification Company, and on the other hand, it has reference value for the performance evaluation of market expansion personnel of similar companies that carry out third-party certification and recognition.

参考文献:
[1]国家认证认可监督管理委员会.2021年度认证服务业统计结果[EB/OL], https://www.cnca.gov.cn/zwxx/zcjd/art/2022/art_f6ebc24d26364965b86efc389e479dac.html,2022.06.17.
[2]高云全,杨良成.浅析绩效考核的起源与发展[J].当代经济,2015,(32),24-25.
[3]Zubcevic.Principle of Marketing[M], 12th ed. Harlow: Pearson Education. 2015(01):102-106.
[4]Malcolm Baldrige.The NHS performance assessment framework as a balanced scorecard approach[J].International Journal of Public Sector Management,2017,20(2):8-12.
[5]Brumbrach,Borman.Study on the Optimization Path of Performance Appraisal from the Perspective of Motivating Employees’ Enthusiasm—Take Lin Zhi Haobo Education Training Co. LTD as an Example[J]. Journal of Human Resource and Sustainability Studies,1992,06(03):67-70.
[6]Apak S,et al.Performance appraisal and a field study[J],Procedia-Social and Behavioral Sciences,2016,229(19):104-114.
[7]RUSU G,et al.Organizational context factors influencing employee performance appraisal:a research framework[J].Procedia-Social and Behavioral.
[8]Shiva Kakkar,Sanket Dash,Neharika Vohra,Surajit Saha. Engaging employees through effective performance management:an empirical examination[J].Benchmarking:An International Journal,2020,27(5).
[9]Hasure M S V,Jadhav M V V.Study of Performance Appraisal System for Faculty Members in Selected M anagement Institutes Affiliated to Shivaji University Kolhapur[J]. International Journal of Trend, 2019(1):76-81.
[10]Marr Podgorski.Measuring Operational Performance of OSH Management System—A Demonstration of AHP-based Selection of Leading Key Performance Indicators [J]. Safety Science, 2018(73): 146-166.
[11]Roberts G E . Linkages Between Performance Appraisal System Effectiveness and Rater and Ratee Acceptance[J]. Review of Public Personnel Administration, 2016,12(3):19-41.
[12]Billy Wadongo, Magdy Abdel-Kader. Contingency theory, performance management and organisational effectiveness in the third ector[J].International Journal of Productivity and Performance Management,2014:63(6).
[13]Dina Van.Performance Appraisal and Evaluation[M].Holland:Elsevier Inc,2015:32-33.
[14]Memon K R, Ghani B. The relationship between performance appraisal system and employees' voice behavior through the mediationmoderation mechanism[J].South Asian Journal of Business Studies,2021(1):35-42.
[15]胡国良.ANP-Fuzzy 方法在电力企业绩效考核中的应用研究[J].中国管理科学,2018,21(01):165-173.
[16]张毅斌.企业科技创新人才绩效考核方法研究[J].石油科技论坛,2018,33(05):19-24.
[17]高新伟,孙丹阳,李莹.注重进步的绩效考核管理[J].企业管理,2015(6):83-84.
[18]董菁,胡朝春.国企基层管理人员绩效考核机制的设计[J].现代企业,2018(02):12-13.
[19]郑茗心,刘青,赵俊凯.完善国企绩效考核指标体系研究[J].中国集体经济,2016(13):103-104.
[20]蔡晖.国企绩效考核指标的思考[J].人力资源管理,2015(12):69.
[21]李跃华.论绩效考核在现代企业中的重要性[EB/OL].[2021-12-05]. http://www.scicat.cn/kk/20211205/88538.html.
[22]王兴玲.浅谈企业人力资源绩效考核体系的构建与完善[J].办公室业务,2021(12):160+177.
[23]王继芳.营销人员绩效考核差异化立体分解[J].经济师,2018,(3):241-242.
[24]李婷,李旭,王诗茵.大型超市销售人员激励机制研究[J].现代营销(经营版),2020(05):158-159.
[25]付亚和,许玉林,宋洪峰.绩效考核与绩效管理[M].北京:电子工业出版社.2017:2-3,7,70-72,161, 117-120,126-127,200-216.
[26]李桂芬.企业绩效考核和薪酬设计实务[M].北京:化学工业出版社.2021:34-35,43-46,56-57.
[27]崔莉.国有企业绩效考核的现状及对策分析[J].中国集体经济,2022(01):118-119.
[28]Paul F. Performance evaluation toolbox[M].Peking: China Machine Press,2019.
[29]程思涵,阚双.企业销售人员业绩评价方法[J].冶金经济与管理,2021(04):41-43.
[30]李芳萍.现代企业销售人员绩效考核存在的问题与对策[J].商业文化(上半月),2011(09):229.
[31]Awunyo-Vitor D,Hagan M a S,Appiah P. An Assessment of Performance Appraisal System in Savings and Loans Companies in Ghana:Evidence from Kumasi Metropolis[J]. Çankırı Karatekin Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 2014, 4(2): 191-206.
[32]Ppler M J,Sukowski O.Managing team knowledge:core processes,tools and enabling factors[J]. European Management Journal, 2000, 18(3): 334-341.
[33]Kevin Baird.The association between controls performance measures and performance [J].International Journal of Productivity and Perform . 2019 (6) : 42.
[34]张艳.国有银行绩效考评存在的问题与对策[J] .价值工程, 2017(7): 93-94.
[35]Zaki I F, Ezz-Eldin Fekr N, El-Hamed M A. Developing Performance Appraisal System for Staff Nurses At Selected Hospitals in El-Minya Governorate in Egypt[J]. Social Science Electronic Publishing, 2018(3):428-433.
[36]Gigliotti and Sorensen. Illusory effects of performance management: the case of contracts for excellence in New York school districts[J]. Public Management Review,2022,24(3).
[37]Posthuma and Campion. A taxonomic foundation for evidence-based research on employee performance management[J]. European Journal of Work and Organizational Psychology, 2018, 1(2):1-20.
[38]任义菲.S保险山西分公司中层管理人员绩效考核体系研究[D] .西安.西安电子科技大学.2020.
[39]郭晓茹.MC公司生产团队绩效考核体系改进研究[D].西安.西北大学.2022.
[40]李一鸣.S航空公司高级管理人员绩效考核改进研究[D].哈尔滨.哈尔滨工程大学.2020.
[41]梁敏雅.JH实业有限公司员工绩效考核改进研究[D].南宁.广西大学.2021.
[42]倪健博.业越管理咨询公司员工绩效考核改进研究[D].兰州.兰州大学.2021.
[43]Kowal B..Key performance indicators in a multi-dimensional performance card in the energy sector[J]. IOP Conference Series Earth and Environmental Science,2019,214.
[44]金惟明.D分行信贷客户经理绩效考核体系改进研究[D].沈阳.东北财经大学.2021.
[45]翟旭.中国银行A分行网点员工绩效考核改进研究[D].秦皇岛.燕山大学.2021.
中图分类号:

 11    

馆藏号:

 57013    

开放日期:

 2024-03-25    

无标题文档

   建议浏览器: 谷歌 火狐 360请用极速模式,双核浏览器请用极速模式