机关事务管理是推进国家治理体系现代化的重要组成部分，其体制的改革优化关乎国家治理能力的提升。十九大以来，随着国家治理能力和治理体系现代化建设的需要，机关事务管理部门的服务保障能力迫切需要提升。2021年6月，国家机关事务管理局印发《机关事务工作“十四五”规划》，其中明确指出“统筹利用社会服务业发展优势，进一步开放机关后勤服务市场，加大向社会力量购买服务力度，实现市场作用更充分、供需链接更精准。结合实际，完善购买后勤服务管理制度，制定机关购买后勤服务指导目录和定额标准，健全购买程序，加强履约管理，建立健全后勤服务质量监督、评价考核机制，提升规范化水平。”^[1]在此背景下，B区机关事务服务中心按照集中统一管理的原则，积极推进机关后勤服务的社会化改革，不断扩大改革范畴，构建勤俭、高效的服务型政府体系。

本文通过调研B区机关事务服务中心后勤服务的社会化改革现状，梳理国内外相关文献，以新公共管理理论、公共治理理论和服务型政府理论为指导，对以物业管理、机关食堂、会务服务、安全保卫等为代表的社会化改革重点领域进行研究，针对当前B区机关后勤服务社会化改革存在的问题进行分析，进而提出深化B区机关后勤服务社会化改革的建议与对策。研究采用的主要方法是问卷调查法、访谈法和文献研究法。经过对上级机关领导、B区机关领导和工作人员、来访办事群众、社会化企业职工的问卷调查和深度访谈，对B区机关事务服务中心的会议记录、规章制度、组织沿革和工作过程性资料的搜集整理，对其运行机制和管理现状有了充分的了解。文章通过分析发现，B区机关后勤服务社会化改革后，服务满意度明显提升，后勤事务的集中管理初显规模效应，信息化和标准化建设均取得了一些进展，行政运行成本不断降低。同时也存在管理体制不健全、社会化水平偏低、人员素质良莠不齐、安全工作整合度不高、车辆管理存薄弱环节等问题。通过问卷调查和访谈，结合作者在单位的工作实践，本文从体制机制不顺、管理思维滞后、约束监督缺位、体系建设偏弱、经费保障紧张等5个方面，对B区机关后勤服务社会化改革存在问题的原因进行分析。在此基础上，根据B区机关事务工作的实际情况，针对性的提出涉及转变管理思维、理顺体制机制、改革人事制度、建立健全监督机制和推动信息化建设等5个方面，共14个具体对策建议，为区县层级的机关后勤服务社会化改革提供新的视角与思路。

The management of government affairs is an important part of promoting the modernization of the national governance system, and the reform and optimization of its system is related to the improvement of the national governance capacity. Since the 19th National Congress of the Communist Party of China (CPC), with the need for the modernization of national governance capacity and governance system, the service and guarantee capacity of government affairs management departments urgently needs to be improved. In June 2021, the National Government Offices Administration issued the 14th Five-Year Plan for Government Offices Affairs, which clearly pointed out that "we should make overall use of the development advantages of social service industries, further open up the market for government offices' logistics services, increase the purchase of services from social forces, and realize a fuller role of the market and a more accurate link between supply and demand. Combined with the actual situation, we will improve the purchase logistics service management system, formulate the guidance catalogue and quota standards for the purchase of logistics services by government agencies, improve the purchase procedures, strengthen the performance management, establish and improve the quality supervision, evaluation and assessment mechanism of logistics services, and improve the standardization level." [1] In this context, in accordance with the principle of centralized and unified management, District B's office affairs service center actively promotes the socialization reform of office logistics services, continuously expands the scope of reform, and builds a diligent, frugal and efficient service-oriented government system.

In this paper, by investigating the current situation of the socialization reform of the logistics service of the office affairs service center in District B, and sorting out relevant domestic and foreign literature, under the guidance of the new public management theory, public governance theory and service-oriented government theory, the key areas of socialization reform represented by property management, office canteen, conference service, security and so on are studied. In view of the current problems existing in the socialization reform of District B organ logistics service, this paper puts forward some suggestions and countermeasures to deepen the socialization reform of district B organ logistics service. The main methods used in the study were questionnaires, interviews and literature research. Through the questionnaire survey and in-depth interview with the leaders of higher organs, leaders and staff of District B organs, visiting people and employees of socialized enterprises, the collection and collation of meeting minutes, rules and regulations, organizational evolution and working process data of District B organ affairs service center have a full understanding of its operation mechanism and management status quo. Through the analysis, it is found that after the socialization reform of the logistics service of the organs in District B, the service satisfaction has been significantly improved, the centralized management of logistics affairs has initially shown scale effect, the informatization and standardization construction have made some progress, and the administrative operation cost has been continuously reduced. At the same time, there are also problems such as imperfect management system, low level of socialization, uneven quality of personnel, low integration degree of safety work, and weak links in vehicle management. Through questionnaire survey and interview, combined with the author's work practice in the unit, this paper analyzes the reasons for the problems in the socialization reform of logistics services in District B from five aspects, such as the system and mechanism is not smooth, the management thinking lag, the lack of restraint and supervision, the weak system construction, and the tight financial guarantee. On this basis, according to the actual situation of District B's office affairs, this paper puts forward 14 specific countermeasures and suggestions in 5 aspects, including changing management thinking, straightening out the system and mechanism, reforming the personnel system, establishing and improving the supervision mechanism and promoting the informatization construction, providing a new perspective and thinking for the socialization reform of the logistics service of district and county organs.

 

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